BECOME A MEMBER
Welcome to our community
Discover our exclusive loyalty programme. Get curated benefits depending on your level, such as free shipping, the option to pay by invoice, a birthday voucher, early access to our sales and outlets, or special discounts in the shop. As a member, you also earn Moment Points with every order, which you can convert into vouchers worth up to 40€ depending on your points in the member section. Join The Moment now and become part of our community.
LEVELS AND REWARDS
With every purchase or referral you complete you earn Moment points. The more points you acquire, the further you ascend through our loyal levels. The higher the level, the more more exclusive and special the benefits you enjoy.
COLLECT MOMENT POINTS
Moment Points are always valid for one year. There are two simple ways to collect Moment Points:
It’s as simple as that: Every customer who has an account is collecting Moment Points automatically. Simply create a customer account now.
Moment Points are based on the order value after discounts, shipping and returned items. 1€ spent equals 10 Moment Points.
If you successfully refer a friend and their first order was not completely returned, after 30 days you will receive 250 Moment Points - no matter the total value of the final order that has been kept.
Yes, you can also collect Moment Points in our Boutique in Berlin. Simply enter your email during the payment and you're all set.
Moment Points will expire 12 months after they were earned.
On reaching the next level, you’ll stay there for at least 1 year, even if you redeem your Moment Points for discounts. However, you will move up to the next level as soon as you collect enough points. 1 year after the Level entry, we will summarise how many points you have collected in the past year and will update your Level accordingly.
As a member, you have different discounts depending on your level. We make it easy for you - and calculate these discounts automatically in the checkout. For example, we'll credit you 15% or 25% if you buy at least two items as a level 2 or 3 member. Level 2 members get 5% off their next purchase if they don't return the previous order, and Level 3 and 4 members get 5% and 10% off all orders.
Sure. Just send an e-mail to our customer service team (firstname.lastname@example.org) and request that your points be grouped together on one account. Just state which account you prefer.
You can automatically see the option for invoice payment when you are logged in and enter the checkout.
Level 2 members receive free standard shipping, level 3 and 4 members additionally receive free express shipping. If you are registered in the shop, both shipping options are available to you free of charge in the checkout. Please note that standard shipping is more environmentally friendly.
On your birthday, you receive an exclusive voucher of up to €50 - depending on your level. However, you should make sure that you have entered your birthday in the member section under your profile. On your birthday, you will receive an email from us with a voucher code. You simply have to enter it in the checkout for your next order. And don't worry, you have a whole three months to do so - that's how long the voucher is valid.
REFER A FRIEND
Give your friends a 15% discount and get 250 Moment Points.
- Copy your personal link and send it to your friend via Whatsapp, Facebook or E-mail
- Your friend gets the 15% discount for their first order immediatlety if using the link you sent.
- One the 30 day return period has passed, you will receive your 250 Moment Points - only if your friend kept at least one piece of the order.