LOYALTY PROGRAMME

BECOME A MEMBER

Welcome to our community

Discover our exclusive loyalty programme. Get curated benefits depending on your level, such as free shipping, the option to pay by invoice, a birthday voucher, early access to our sales and outlets, or special discounts in the shop. As a member, you also earn Moment Points with every order, which you can convert into vouchers worth up to 40€ depending on your points in the member section. Join The Moment now and become part of our community.

LEVELS AND REWARDS

With every purchase or referral you complete you earn Moment points. The more points you acquire, the further you ascend through our loyal levels. The higher the level, the more more exclusive and special the benefits you enjoy.

Level
01
0 – 3.999
MOMENT POINTS
As a member, you have the benefit of choosing Klarna invoice payment at the checkout. Just make sure you are logged in when shopping - you will automatically see this payment method as an option in the checkout.
We want to celebrate with you! On your birthday, you will receive a 15€ voucher. We will send you the voucher via e-mail, so you can easily use it on your next purchase. The voucher is valid for three months. Make sure you are logged in at the time of purchase and that your date of birth is stored in your profile in the member section.
Shop your favourite styles in your size on sale before anyone else. As a member of our loyalty programme, you have exclusive access to our sales and outlets.
You earn points with each order and every friend referral. You can either collect these points to move up in the levels. Or you can redeem them in the member area under ‘Redeem points’ for a voucher worth up to 40€ depending on your point balance. You can enter the generated voucher code in the checkout, but make sure that you are logged in.
Level
02
4.000 – 7.999
MOMENT POINTS
As a member, you have the benefit of choosing Klarna invoice payment at the checkout. Just make sure you are logged in when shopping - you will automatically see this payment method as an option in the checkout.
We want to celebrate with you! On your birthday, you will receive a 25€ voucher. We will send you the voucher via e-mail, so you can easily use it on your next purchase. The voucher is valid for three months. Make sure you are logged in at the time of purchase and that your date of birth is stored in your profile in the member section.
Shop your favourite styles in your size on sale before anyone else. As a member of our loyalty programme, you have exclusive access to our sales and outlets.
You earn points with each order and every friend referral. You can either collect these points to move up in the levels. Or you can redeem them in the member area under ‘Redeem points’ for a voucher worth up to 40€ depending on your point balance. You can enter the generated voucher code in the checkout, but make sure that you are logged in.
Shipping costs are a thing of the past - at least for members level 2 and up. As soon as you are registered, we will automatically no longer charge you the 5€ standard shipping costs in the checkout. You can find out your new level in our welcome mail, or you can check it out in the member section.
We are super happy that you made it to level 2, congrats! As a small welcome gift with your first order as a Level 2 member, you will receive a vegan nail polish from our IVY OAK x Gitti collaboration, and an exclusive IVY OAK tote bag. Both gifts will be automatically included with your order. Make sure that you are logged in when you place your order, and that you are officially in level 2 – either check your level in the welcome email we sent you, or in the member section.
If you order more than two items, you will receive 15% off the least expensive piece. The discount will be applied automatically in the checkout if you are logged in. And of course, you can combine it with your birthday present or moment point vouchers.
If you did not return any item of your last order, we will give you 5% off your entire next order. Make sure that you are logged in and that your last non-returned order was at least 30 days ago - because that is our return period. And of course, you can combine the 5% with your birthday present or the moment point vouchers.
Level
03
8.000 – 11.999
MOMENT POINTS
As a member, you have the benefit of choosing Klarna invoice payment at the checkout. Just make sure you are logged in when shopping - you will automatically see this payment method as an option in the checkout.
We want to celebrate with you! On your birthday, you will receive a 35€ voucher. We will send you the voucher via e-mail, so you can easily use it on your next purchase. The voucher is valid for three months. Make sure you are logged in at the time of purchase and that your date of birth is stored in your profile in the member section.
Shop your favourite styles in your size on sale before anyone else. As a member of our loyalty programme, you have exclusive access to our sales and outlets.
You earn points with each order and every friend referral. You can either collect these points to move up in the levels. Or you can redeem them in the member area under ‘Redeem points’ for a voucher worth up to 40€ depending on your point balance. You can enter the generated voucher code in the checkout, but make sure that you are logged in.
Shipping costs are a thing of the past - at least for members level 2 and up. As soon as you are registered, we will automatically no longer charge you the 5€ standard shipping costs in the checkout. You can find out your new level in our welcome mail, or you can check it out in the member section
Looking for the perfect outfit for an upcoming event at short notice? Express shipping is perfect for that. As a level 3 and 4 member, you don't have to pay anything for express shipping. As soon as you are logged in, you won‘t be charged the 10 € express shipping costs in the checkout. However, you can still choose the free standard shipping, which is environmentally friendly. You can check your level in our welcome mail, or view it in the member section.
If you order more than two items, you will receive 25% off the least expensive piece. The discount will be applied automatically in the checkout if you are logged in. And of course, you can combine it with your birthday present or moment point vouchers.
As a Level 3 member, you receive an exclusive 5% discount on our entire collection. The discount will be applied automatically in the checkout, just make sure that you are logged in. You can check your level in our welcome mail, or view it in the member section. And of course you can combine the 5% with your birthday present or the points vouchers!
Level
04
12.000 +
MOMENT POINTS
As a member, you have the benefit of choosing Klarna invoice payment at the checkout. Just make sure you are logged in when shopping - you will automatically see this payment method as an option in the checkout.
We want to celebrate with you! On your birthday, you will receive a 50€ voucher. We will send you the voucher via e-mail, so you can easily use it on your next purchase. The voucher is valid for three months. Make sure you are logged in at the time of purchase and that your date of birth is stored in your profile in the member section.
Shop your favourite styles in your size on sale before anyone else. As a member of our loyalty programme, you have exclusive access to our sales and outlets.
You earn points with each order and every friend referral. You can either collect these points to move up in the levels. Or you can redeem them in the member area under ‘Redeem points’ for a voucher worth up to 40€ depending on your point balance. You can enter the generated voucher code in the checkout, but make sure that you are logged in.
Shipping costs are a thing of the past - at least for members level 2 and up. As soon as you are registered, we will automatically no longer charge you the 5€ standard shipping costs in the checkout. You can find out your new level in our welcome mail, or you can check it out in the member section
Looking for the perfect outfit for an upcoming event at short notice? Express shipping is perfect for that. As a level 3 and 4 member, you don't have to pay anything for express shipping. As soon as you are logged in, you won‘t be charged the 10 € express shipping costs in the checkout. However, you can still choose the free standard shipping, which is environmentally friendly. You can check your level in our welcome mail, or view it in the member section.
If you order more than two items, you will receive 25% off the least expensive piece. The discount will be applied automatically in the checkout if you are logged in. And of course, you can combine it with your birthday present or moment point vouchers.
As a Level 4 member, you receive an exclusive 10% discount on our entire collection. The discount will be applied automatically in the checkout, just make sure that you are logged in. You can check your level in our welcome mail, or view it in the member section. And of course you can combine the 10% with your birthday present or the points vouchers!

COLLECT MOMENT POINTS

Moment Points are always valid for one year. There are two simple ways to collect Moment Points:

STEP 1

Place your order

  • 1€ = 10 Moment Points
  • Keep at least one piece of your order.
  • After the 30-days returns period has passed, you will receive Moment Points for all the pieces you have kept.

STEP 2

BECOME A MEMBER

  • Verschenke einen 15% Gutschein & erhalte selbst 250 Moment Points für jeden Deiner Freunde, die Du erfolgreich geworben hast
  • Deine empfohlenen Freunde müssen zum ersten Mal bei uns bestellen
  • Wenn Deine Freunde mindestens ein Teil behalten haben, erhältst Du Deine 250 Moment Points 30 Tage nach der Bestellung

QUESTIONS?

Find the answers here.

It’s as simple as that: Every customer who has an account is collecting Moment Points automatically. Simply create a customer account now.

Moment Points are based on the order value after discounts, shipping and returned items. 1€ spent equals 10 Moment Points.

If you successfully refer a friend and their first order was not completely returned, after 30 days you will receive 250 Moment Points - no matter the total value of the final order that has been kept.

Yes, you can also collect Moment Points in our Boutique in Berlin. Simply enter your email during the payment and you're all set.

Moment Points will expire 12 months after they were earned.

On reaching the next level, you’ll stay there for at least 1 year, even if you redeem your Moment Points for discounts. However, you will move up to the next level as soon as you collect enough points. 1 year after the Level entry, we will summarise how many points you have collected in the past year and will update your Level accordingly.

As a member, you have different discounts depending on your level. We make it easy for you - and calculate these discounts automatically in the checkout. For example, we'll credit you 15% or 25% if you buy at least two items as a level 2 or 3 member. Level 2 members get 5% off their next purchase if they don't return the previous order, and Level 3 and 4 members get 5% and 10% off all orders.

Sure. Just send an e-mail to our customer service team (hello@ivyoak.com) and request that your points be grouped together on one account. Just state which account you prefer.

You can automatically see the option for invoice payment when you are logged in and enter the checkout.

Level 2 members receive free standard shipping, level 3 and 4 members additionally receive free express shipping. If you are registered in the shop, both shipping options are available to you free of charge in the checkout. Please note that standard shipping is more environmentally friendly.

On your birthday, you receive an exclusive voucher of up to €50 - depending on your level. However, you should make sure that you have entered your birthday in the member section under your profile. On your birthday, you will receive an email from us with a voucher code. You simply have to enter it in the checkout for your next order. And don't worry, you have a whole three months to do so - that's how long the voucher is valid.

REFER A FRIEND

Give your friends a 15% discount and get 250 Moment Points.

HOW DOES IT WORK?
1, 2, 3
  • Copy your personal link and send it to your friend via Whatsapp, Facebook or E-mail
  • Your friend gets the 15% discount for their first order immediatlety if using the link you sent.
  • One the 30 day return period has passed, you will receive your 250 Moment Points - only if your friend kept at least one piece of the order.